Terms and Conditions
Effective Date: February 2, 2026
Welcome to Kerbside Health, Inc. ("Kerbside Health," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our websites, eye health library, provider directory, and provider services, including Kerbside Front Desk ("front_desk") (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.
Important: Kerbside Health does not provide medical care to patients. We are not a clinic and do not offer medical diagnosis or treatment.
1. Nature of the Services (No Medical Care)
1.1 The health library, calculators, and directory are provided for informational purposes only and are not medical advice.
1.2 Calculators and tools may provide general educational information based on user-selected inputs, but they do not provide a diagnosis, recommend a specific treatment, or replace professional judgment.
1.3 Always seek advice from a qualified clinician. If you think you may have a medical emergency, call 911 or seek immediate care.
2. Eligibility & Accounts
2.1 Provider accounts are intended for ophthalmologists and authorized representatives (such as office staff or agencies acting with permission).
2.2 We may require verification (including government ID and a professional or employer-associated email address) to claim a profile, access certain features, or submit edits.
2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
3. Directory & Provider Profiles
3.1 Sources & Accuracy. Our directory compiles publicly available information (for example, the NPPES NPI Registry and provider, practice, hospital, or institutional websites). Directory content may be incomplete or outdated. We do not guarantee accuracy.
3.2 No Endorsement. Inclusion in the directory does not imply endorsement, affiliation, or recommendation by Kerbside Health.
3.3 Claiming & Corrections. Providers (or authorized representatives) may claim a profile and request corrections. We may accept, reject, or revert edits that we believe are inaccurate, misleading, unverifiable, or unlawful.
3.4 Images & Likeness. Profiles may display headshots or other imagery obtained from public sources or submitted by providers. If you submit content (including photos, logos, or text), you grant Kerbside Health a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content in connection with the Services. You represent that you have all rights necessary to grant this license.
3.5 Prohibited Use. You may not use the directory to spam, harass, impersonate, scrape at scale, or misrepresent affiliation. Automated extraction, bulk scraping, or use of bots is prohibited without our prior written permission.
4. Kerbside Front Desk (front_desk)
4.1 What it is. front_desk is a provider-facing website builder/hosting and related tooling designed for ophthalmology practices.
4.2 Provider responsibility. You are responsible for the content you publish through front_desk (including claims, disclosures, compliance statements, and any patient-facing forms or messaging you enable).
4.3 No PHI by default. Unless we explicitly agree in writing (for example, via a separate agreement), front_desk is not intended to receive or store patient medical records or Protected Health Information (PHI). Do not upload medical records through front_desk unless and until we provide an appropriate written framework for that use.
4.4 Auto-generated content. front_desk may help produce drafts or auto-generated profile/website content for provider review. You are responsible for final approval and accuracy before publishing.
5. Subscriptions, Billing, and Price Changes
5.1 Subscription billing. front_desk is offered via subscription. You authorize us (and our payment processor) to charge the applicable subscription fees and taxes.
5.2 No refunds. All fees are non-refundable to the fullest extent permitted by law.
5.3 Cancellation. You may cancel your subscription as described in your account settings or by contacting support. Cancellation stops future renewals; you may retain access until the end of the current billing period unless otherwise stated.
5.4 Price changes. We may change subscription fees. If we increase fees, we will provide at least 30 days advance notice, and increases will take effect no earlier than your next renewal following the notice period (unless a longer period is required by law).
6. Acceptable Use
You agree not to:
- Use the Services for unlawful, harmful, or deceptive purposes.
- Attempt to access non-public areas or other accounts.
- Interfere with or disrupt the Services or security mechanisms.
- Upload content that infringes intellectual property rights or violates privacy/publicity rights.
- Collect information from the Services at scale via automated means without permission.
7. Intellectual Property
The Services and their underlying software, design, text, graphics, and other content are owned by Kerbside Health or its licensors and are protected by law. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Services.
8. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or that any directory information will be complete or current.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, KERBSIDE HEALTH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR front_desk IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR $100 IF YOU HAVE NOT PAID ANY AMOUNTS).
10. Indemnification
You agree to indemnify and hold harmless Kerbside Health and its officers, directors, employees, and contractors from claims arising out of (a) your use of the Services, (b) your content, (c) your violation of these Terms, or (d) your infringement of any rights of another.
11. Arbitration & Class Action Waiver
Please read carefully. You and Kerbside Health agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, except that either party may seek injunctive relief in court to stop unauthorized use or infringement of intellectual property or to address misuse of the Services.
No class actions. You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Opt-out. You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms, with your name and the email associated with your account.
12. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles, except as preempted by applicable federal law for arbitration.
13. Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted. Your continued use of the Services after changes become effective constitutes acceptance.
14. Contact Us
Questions? Contact [email protected].